I’m Taylor Beacom, the founder of Astra Tech Support. This is the first of my monthly columns hosted by Prescott eNews on computers and new technology. I started this company because I saw how frustrating and overwhelming technology can be – especially for people who didn’t grow up with it.
For years, I’ve helped friends, family, and neighbors with their computers, smartphones, and security concerns. I kept hearing the same complaints: “Tech support is confusing.” “I don’t know who to trust.” “I feel like I’m being taken advantage of.” I knew there had to be a better way.
That’s why I built Astra Tech Support – a local business rooted in the community offering a personalized alternative to big-box store services and overseas call centers. I believe tech support should be honest, clear, and hassle-free – not something that makes people feel even more confused.
Why Astra Tech Support?
When people run into tech problems, they usually have two bad options:
- Big corporate tech support, where they spend hours on hold only to be given generic answers by someone who doesn’t actually care.
- Scammers, who trick people into paying for unnecessary services or, worse, steal their personal information.
I wanted to create a third option – a tech support company that’s local, reliable, and built on integrity. Someone you can call and actually talk to a real person. Someone who will treat you like a neighbor, not a transaction.
What We Offer
At Astra Tech Support, we provide:
- One-on-one assistance with computers, phones, Wi-Fi, and more.
- Cybersecurity protection to keep you safe from scams and fraud.
- Device setup and troubleshooting, so you never have to guess how things work.
- Friendly, patient service that’s tailored to your needs.
We offer one-time help for quick fixes, but for those who want ongoing support, we also have affordable membership plans. These plans ensure that you always have a trusted expert on hand whenever you need help.
Protecting You from Scams & Cyber Threats
One of the top reasons I started Astra Tech Support was to help protect people from online scams. Cybercrime is a growing epidemic, especially targeting older Americans. In 2022 alone, the FBI’s Internet Crime Complaint Center (IC3) reported that Americans over 60 lost more than $3.1 billion to cyber scams – a 147% increase from just two years prior. Seniors are often targeted by tech support scams, phishing emails, and fraudulent pop-ups that trick them into handing over sensitive information or money.
It’s not just about fixing problems – it’s about teaching people how to avoid them in the first place. Astra Tech Support offers proactive protection, helping our customers recognize and prevent scams before they become victims. We also ensure that their computers, phones, and online accounts are secure, up-to-date, and protected against cyber threats.
A Local Business You Can Trust
I grew up in a time when businesses were built on trust and personal relationships. When you needed help, you called someone you knew – not a faceless corporation.
That’s exactly what I want Astra Tech Support to be: a tech support company where you can deal with technicians who are part of the community.
If you ever need help – whether it’s a slow computer, a Wi-Fi issue, or concerns about online security – just give us a call. I’ll personally make sure you get the help you need, without the confusion or stress.
Let’s Get Started
If you’re tired of tech frustration and want clear, honest support, I’d love to help.
📞 Call us today at 928-889-6569
🌐 Visit AstraTechSupport.com
Don’t let technology slow you down. With Astra Tech Support, you’re never alone – we’re here to help.
