Today: Jul 06 , 2020

City of Prescott Begins Re-Opening Process

08 May 2020   John Heiney

City of Prescott Response to COVID-19, Effective May 11, 2020

"It's very important that we open our City Hall and our services up to the public," Mayor Mengarelli said. 

Prescott, AZ (May 7, 2020)  -- In light of the Governor’s updated Executive Orders, the City of Prescott will begin re-opening and moving back toward full operation.   This will be an incremental process.  Below is a comprehensive list of city services and how they will change.  

  1. City Hall Re-Opening

    1. Effective May 11 at 8 a.m., Prescott City Hall will reopen.  Additional cleaning and sanitizing will be performed during business hours and measures will be implemented to encourage social distancing.  Additional clear barriers will be installed at counters to reduce risk to citizens and staff. 

  1. Community Development/Building Permits

    1. The Community Development Department front counter will remain restricted to public access until the installation of physical barriers has been completed. FOR SUBMITTALS: The intake and processing in of permit applications, plan review re-submits, and other project related documentation will continue to be ELECTRONIC via our FTP (File Transfer Protocol) site (links below), which is available for upload of PDF versions of plan sets, permit applications, site/plot plans, and any other documents required for submittal. Paper submittals are highly discouraged, as there will be a mandatory 72-hour quarantine of all paper submissions, which will delay intake and review. The collection bin for paper submittals is being relocated from the entry vestibule off the parking lot to the bottom of the steps up to the Community Development lobby.  

    2. The ELECTRONIC submittal system for permitting, plan review, engineering permits, fire plan services, and planning & zoning projects is accessible at the following links: 

Building Permits

Planning & Zoning Projects

Engineering Permits

Please see full instructions for Electronic Submittals and use of our FTP (File Transfer Protocol) portal at:

Should you require the option to submit printed, paper materials, remember there will be a 72-hour quarantine on all paper submittal materials. The submittal bin will be located in the City Hall lobby, near the base of the steps up to the Community Development counter.  

    1. Use any of the following emails (based on the type of request or issue) to ask a question, submit zoning questions, or to gain assistance from a team member with your project, permit, or plans:   

    1. Resources to assist customers with Building, Fire, or Public Works permits, plan review re-submits, and exchange of planning project materials are available on the City’s website. 

Permit applications of all types can be accessed at: 

Electronic submittals are prioritized; please read Electronic Submittal instructions carefully to avoid delays with your permit or project, and feel free to call or email (addresses above) with any questions. Responses to inquiries usually occur the same day submitted, but within 24 hours in any event.  

Any permit deposits due will be temporarily deferred at the time of submittal; staff members will contact applicants with more information as intake of your application proceeds. Permit processing will take place by the permitting staff as usual. 

PERMIT ISSUANCE will be transferred to by appointment only, and payment processing and issuance will take place at our drive-up permit locations in the one-way alley on the east side of City Hall. Look for signage and barricades identifying appropriate parking locations. Please only utilize the drive-up services area if you have already scheduled an appointment, so as not to disrupt the scheduled appointment(s) of other customers.  

Please contact the Community Development Department at 928-777-1371 for further guidance or questions, or to schedule a permit issuance appointment. Zoning questions can be submittal by email (address above) or by phone to 928-777-1207. Email submission for all inquiries offers the fastest handling and response.

  1. City Boards and Commissions

    1. City Council Meetings will remain closed to an in-person audience for the May 12th meeting.  Staff is working on a solution for allowing minimized in-person attendance by the public, keeping social distancing requirements in mind, moving forward.  Council Meetings will be aired on Channel 64, and Facebook Live.  Questions will be allowed to be submitted online, in advance of the meeting at the following link: A concerted effort will be made to delay consideration of issues with widespread community interest. 

    1. City of Prescott Board, Commissions & Committees will conduct meetings via Zoom for the month of May and staff is working on a solution for allowing minimized in-person attendance by the public, keeping social distancing requirements in mind, beginning in June.

  1. Police

  1. All critical police operations continue as normal. The Police lobby is open 8:00 a.m.-5:00 p.m., Monday through Friday; additional sanitization and safe distancing practices have been implemented. Phone and online reporting remains an available alternative for convenience and safety of members of the community. Property and Evidence is available by appointment; to schedule call (928-777-1930 or 928-777-1931) or email   Community outreach events will resume in the coming weeks/months, or will be held virtually. 

  1. Fire

    1. All critical Fire Department operations are continuing.  All fire stations are closed to the public.  Increased sanitization of trucks and surfaces inside stations has commenced and will continue.

    2. The Prescott Regional Communications Center has initiated actions on all E-911 calls to provide for added questioning of caller as it relates to the current COVID-19 pandemic as suggested by the CDC.

    3. More in-depth triaging of emergency medical service call types is taking place which is using an on-duty paramedic to provide more intense screening for those calls with symptoms that are common with COVID-19 virus. This was initiated to provide for a right sized response or in some cases ensure the wellness of our first responders. 

  1. Public Works

The Public Works Offices will re-open to public access on Monday May 11, at 8:00 a.m. Please call (928) 777-1130 for questions and information. All essential services staff will continue operating as scheduled.

  1. Measures will be implemented to encourage social distancing, and wearing of masks for citizens and staff.  

  2. Additional clear barriers will be installed at counters to reduce risk to citizens and staff. 

  3. Trash collection will continue as normal.  The Transfer Station is open normal business hours of 8:00am – 4:00pm Monday through Saturday.  Please be respectful of the City’s attendant by using best hygiene practices. 

  4. The Streets Division will continue to provide signs for restaurants upon request “Reserved, Curbside Pickup 15 Min. Parking”.  Public Works will take sign orders at 928-777-1130 and will place two per restaurant.

  5.  All City construction projects are continuing as scheduled. Utility Billing

    1.  With the re- opening of the City Hall lobby and the Utility Billing customer service windows we would like to remind our customers that all of their Utility Billing business can be conducted through our website, over the phone (928 777-1291), or at our drive through.  However, if you still wish to come into City Hall please maintain social distancing and follow all signs.

    2.  All utility billing services are available through our website and we will continue to encourage our customers to conduct business through the website.

    3.  For those who don’t have access to internet we are going to continue to provide full services including new service setup, bill payment, and turn-offs over the phone for the next 90 days.

    4.  We are working with Facilities to identify line queueing areas in the lobby that maintains social distancing and post related signage.

    1. The City is encouraging online and phone bill payment.  If you have questions, or do not have access to the internet, we would be glad to assist you over the phone at 928-777-1291

 Online service includes the ability to:

        1. Review your water usage

        2. Email to put in service cancellations and to ask billing questions.

        3. Start service at a new address

        4. Sign up for automatic payment of your utility bill

        5. Or just pay your current bill

  1. Prescott Public Library 

Prescott Public Library Resumes Curbside Service May 5

With a new system that requires reservations for picking up holds, Prescott Public Library will resume curbside service on Tuesday, May 5 at 10 a.m. The library currently has thousands of items on hold for patrons. As those items become available, patrons will be notified by email, text, phone, or mail according to their library account settings. To alleviate traffic concerns and continue safe-distancing best practices, holds will be available for pickup only by reservation.  

To provide pickup of holds that is safe for you and for library staff, we need your help! It’s a SNAP!

  1. Schedule a pickup time on our online events calendar or call the library at 928.777.1500. Do not schedule a pickup time until you have been notified that your holds are ready. 

  2. Need to bring your face mask and a piece of paper with your last name in big letters.

  3. Arrive no earlier than the start of your time slot and approach the library from the south on Marina Street.

  4. Pop your trunk or open a passenger window. Staff will place items in your car.

Hours for curbside pickup and information assistance: Tuesday – Saturday, 10 a.m. – 6 p.m.  Library staff is available during these hours to answer questions about accounts, place holds, and assist with your information needs.

Additional information:

  1. Library staff will be wearing masks and gloves, and we ask that you wear a mask and stay in your car. 

  2. Items on hold for you have been quarantined for 72 hours.

  3. Consolidate trips to pick up holds, allowing us to accommodate as many patrons as possible.

  4. Book drops around town will be reopened, including an additional book drop at the end of the library alley, just before Goodwin Street.

  5. Call 928.777.1500 or use the online catalog to place holds.

  6. If you would prefer not to pick up your holds at this time, give us a call at 928.777.1526 and we will “suspend” them for you until a date of your choosing.

  7. If items are not picked up the day of your reservation, they will be checked in at the end of the day.

Prescott Public Library brings you the discovery of ideas, the joy of reading and the power of information.  Check the library's online events calendar at, or call 928.777.1526 for more information. 

  1. Recreation Services/Facilities

    1. Effective Tuesday, May 12, parking fees will be reinstated at City parks, trails and playgrounds.   Playgrounds, drinking fountains and public restrooms will be open.  The City is not accepting reservations for park ramadas and campgrounds.  The general public is encouraged to practice social distancing and good hygiene. General public is discouraged from gatherings of 10 or more people according to CDC guidelines.

    1. All special events on City property are cancelled through May 22, 2020.  All sporting events and leagues are also cancelled through at least May 22.

    1.  The City is currently following the direction of the Governor re: Park Closures but staff is closely monitoring the parks to make sure people are following the appropriate social distancing guidelines.  The City does still have the right close the parks if it becomes necessary.  

    1.  In addition to following the CDC guidelines    The golf course is taking extra precautionary measures, including asking people to not touch or pull the pins, no more than 6 people in the pro-shop at any time, capped the holes so people don’t have to reach in for their ball, sanitizing the carts before and after every use, and not allowing people to ride in the same golf carts unless they are family members.  

 City Clerk

  1. The City Clerk’s Office will begin offering Notary Services by appointment when City Hall re-opens to the public on Monday, May 11th.  Please contact the City Clerk’s Office at 928-777-1272 to schedule an appointment.


    1. Commercial flights to Denver through United Express, operated by SkyWest Airlines, continue to operate on a daily basis.  The Department of Transportation (DOT) has authorized temporary service reductions through June 30, 2020 in response to COVID-19. Therefore, the airline has temporarily suspended service to Los Angeles until June 27.  

    2. Face masks: Starting May 4, all United travelers are required to wear a face covering on board. United representatives will have free masks available at the ticket counter for those who need one. 

    3. Social Distancing: The airport will soon be adding floor/wall markers for passengers to properly space themselves while going through security. Additionally, the airline has reduced available seating on board the aircraft, allowing individuals to sit alone in selected rows if desired.  

    4. Travel Waivers and Ticket Changes: Multiple travel waivers are in place for customers wishing to change their reservations.  Passengers are encouraged to visit or contact reservations at 1-800-864-8331 for information related to ticket changes. Restrictions apply.

    5. Cleaning: The Airport and Airline are continuing to take extra cleaning precautions, including extra terminal cleaning and deep cleaning aircraft areas between flights, following all CDC and FAA guidelines for passenger safety.

    6. Construction: the new terminal construction continues, with steel columns being installed this week.  The terminal roof is expected to be completed by July.  The project schedule has not been affected by the COVID-19 health crisis

    7. Restaurant Update: Susie’s SkyWay Restaurant will be reopening in-establishment dining on Monday, May 11, 2020 with a full menu, daily from 6:30am – 2pm. County health guidelines will be followed, including extra table spacing. Carry out and curbside pick-up will continue as well.

  1. Legal Department

  1. The Legal Department is seeing criminal defendants for Pre-Trial Conferences in its 221 S. Cortez Street lobby on Tuesdays and Wednesdays.  The department implemented a policy of having only one person in the lobby at a time.  The Prosecuting Attorney is behind glass when meeting with defendants and all transmissions with the defendants and the Court are done electronically.  Extra cleaning and disinfecting protocols have been initiated to prevent any potential spread of the COVID-19 virus. Currently, the Municipal Court plans on resuming jury trials beginning in June. The Legal Department is still encouraging all legal transactions to be conducted electronically. All restitution payments, proof of community service, proof of counseling, and other requirements of criminal cases that are to be turned in to this office may be submitted electronically, and if electronic submission cannot be accomplished, they will be deferred. Through May 18, office staff will physically be in the Office Monday-Thursday, gathering mail and fielding incoming calls. On May 18, we expect the Legal Department to return to normal staff operations. The Legal Department will continue to provide high quality civil representation of the City and prosecution of criminal cases during this trying time.  Please contact the City of Prescott Legal Department if you have any questions; either by phone at (928) 777-1274 or, if your matter concerns a criminal prosecution, by email at

  1. Human Resources

    1. Effective May 18, 2020, Human Resources offices will open to the public.  Remote work and meetings are encouraged.  Measures will be implemented to encourage social distancing.   Face to face meetings will be by appointment only.   Please call or email with questions 928-777-1286 or

City staff remains dedicated to providing the best customer service to our community and will be available via phone or email during regular business hours.  Essential City services will continue, including public safety, trash collection, the solid waste transfer station, and water resource management.  For additional information regarding the City’s response to COVID-19 please visit 


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