Prescott eNews  |   Chino Valley eNews  |    Prescott Valley eNews    |   eNewsAZ |   ArizonaPod.News

MVD Expands Online Appointments to Include Road Tests

26 August 2016   ADOT
Driver License Applicants Can Now Fit Road Tests into Their Schedules
PHOENIX – Taking the road test for a driver license has long involved showing up at an Arizona Department of Transportation Motor Vehicle Division office early in hopes of getting a time slot to take the test that day. And often plenty of waiting.

That’s changing as of this week. Customers are now able to schedule road tests up to 30 days in advance through for 11 office locations in the Phoenix metro area and northern Arizona. MVD will be bringing remaining offices online over the next two weeks.

The change, part of MVD’s efforts to continuously improve its customer focus, adds to online appointments launched in April for those converting a driver license or ID card to a Voluntary Travel ID.

“This new feature will provide a lot of value to our customers by allowing them to fit the test into their schedule instead of spending half a day at an office waiting to take it,” ADOT Motor Vehicle Division Director Eric Jorgensen said. “This is another step forward in achieving MVD’s vision of getting customers out of line and safely on the road.”

To schedule an appointment, visit, which has step-by-step instructions for arranging road tests. Customers can fill out and submit a driver license application online, get a list of documents needed to obtain a standard driver license or Voluntary Travel ID and schedule their road tests

Once at the MVD office, those with appointments can check in at a kiosk rather than waiting in line at the information desk.

Applicants must meet all requirements before taking the road test, including passing the written test. Appointments are only for road tests, not the written portion of the exam.

As part of ADOT’s agencywide commitment to continuous improvement, MVD is experimenting with other ways to reduce wait times, an effort that has led to process improvements that include printing temporary credentials at customer service windows instead of sending customers to a separate line. Customers who need to retake the driving test now go directly to the testing area instead of first waiting in line to re-verify their applications with a representative.

An experiment at MVD’s West Phoenix location has found that having customers line up rather than relying on the number-calling system dramatically reduces wait times, and that innovation is rolling out to other large MVD offices. MVD has also seen positive results in experimenting this summer with expanded office hours in the Tucson area.

“All of the process improvements, like road test appointments, help make MVD more efficient and customer-oriented,” Jorgensen said. “All aspects of MVD are on the table as we continue to experiment and innovate to improve the overall customer experience.”

For more information, please visit

Read more at:

If you want to receive faster service, try an Authorized Third Party (ATPs) MVD:

ATP MVD locations are contracted by the Arizona Department of Transportation Motor Vehicle Division to perform driver license, title, registration, and other motor vehicle services. Most ATPs offer extended hours at convenient, statewide locations. A nominal service fee may be added to transactions in addition to the established MVD fee. For questions about fees and services provided contact your local Third Party office.

Brought to you by FooteWork, "Northern Arizona’s First Authorized MVD Third Party Provider”

Since 1998, FooteWork has provided full service motor vehicle registration, title, and driver license services with offices in Prescott, Prescott Valley, Williams and Cottonwood. As your licensed and bonded one stop motor vehicle registration and driver license office, FooteWork provides faster, friendlier services with shorter wait times. For a nominal convenience fee, you’ll leave our offices with a new driver license, vehicle title, registration or license plate in as little as 10 minutes. 

logo large