In January, Better Business Bureau Serving the Pacific Southwest (BBB) concluded its investigation into the Phoenix, Arizona-based Zenernet, LLC, which offered solar energy products and installation. Multiple reputable websites have noted the Zenernet, LLC being out of business as of December 2022 and the business filed Chapter 7 Bankruptcy on January 13, 2023.
From October – December 2022, BBB saw an influx in complaints with the business. In the publicly listed complaints, consumers allege that the business left them with unfinished projects that were never completed or inoperable systems, but they were still being charged monthly payments. Some consumers allege that city inspections failed or were never completed. Consumers also allege business was hard to get a hold of and did not return calls or messages sent to them.
BBB has reached out to the business with inquiries into their practices including asking about the root issues of their customer complaints. As of the date of this announcement, BBB has not received a response.
Before choosing a solar energy or installation company, BBB recommends researching on BBB.org for a trustworthy company. Consumers affected by the closure of this business may contact the Arizona Registrar of Contractors and Contractors State License Board to learn more about the industry and file a complaint. They may also contact the local Attorney General’s Office, and/or file a claim with the Small Claims Court.
BBB encourages businesses to operate with integrity, and helps consumers make wise marketplace decisions. Our innovative approach to business growth provides the tools that companies and entrepreneurs need to build better businesses. Become BBB Accredited and join our mission to create a community of trust. Published with permission from Better Business Bureau.
For more information or to schedule an interview please contact Marilyn Mott at firstname.lastname@example.org or (928) 771-1471.
About the Better Business Bureau Serving the Pacific Southwest.
For more than 100 years, the Better Business Bureau has been helping people find businesses, brands and charities they can trust. In 2020, people turned to BBB more than 220 million times for BBB Business Profiles on 6.2 million businesses and Charity Reports on 11,000 charities, all available for free at BBB.org. The International Association of Better Business Bureaus is the umbrella organization for the local, independent BBBs in the United States, Canada and Mexico. Incorporated locally in 1938, BBB Serving the Pacific Southwest serves Greater Arizona and Southern California, providing critical tools to ignite success including mentorship, online products and access to capital. Our objective expertise educates the community on ethical behavior in the marketplace and how businesses can build trust.